Less searching. Less loss. Higher utilization.
Track drying devices at the restoration customer, special tools on the construction site, or measuring instruments in the transporter in real-time. Our solution automatically captures where the respective device is located, how long it has been running, and whether it is still in use.
What your service fleet costs daily in money and utilization.
You know these situations: Your devices are on the move, but no one can say exactly where they are right now.
30 to 40 percent of the devices in the fleet are not productively in use
Devices are at the customer but not running. Others are in the depot but marked as "in use" in the system. The perceived scarcity leads to new devices being procured.
Devices are forgotten and new procurement ties up capital
Drying devices, measuring instruments, or special cameras disappear in the chaos of post-processing at the customer. Costs arise that could be better used elsewhere.
Dispatch decides based on gut feeling and additional rental costs arise
Devices are needed for the new order, but there are gaps between the system and actual availability. Additional administrative effort arises, often ending with the decision to rent additional devices at short notice.
High search times on foreign premises with colleagues on site
Your team searches for measuring instruments, tools, and special equipment in places that no one from your own staff oversees. Search time that no one pays for. With today's labor costs, this quickly becomes a strategic problem.
Lack of proof for actual rental duration or services rendered
Insurers and experts reduce invoices because they classify runtimes as "implausible." You try to sketch the process using delivery notes, mobile photos, or reminders for the technicians, which in turn means unnecessary time expenditure.
Manual management of inspection deadlines with adhesive labels
A measuring device with expired calibration delivers legally contestable measurement values. Control is done via labels, Excel lists, and hope. If it is noticed in the audit, not only is an order at risk, but also the evidence in the event of damage.
How Asset Tracking changes everyday life in the service business.
Your value-adding processes happen where you often don't see them. With Asset Tracking, you regain control without additional personnel and without manual documentation.
Real utilization instead of gut feeling
For the first time, you can see how many devices are productively in use and how many are unused. Typical effect: 25 to 30 percent less new procurement with the same performance.
Prevent loss of important assets
GPS-Tracker on every valuable device and geofence alarm for unplanned location changes. What was forgotten at the customer reports back by itself.
Automatic pickup reminders
If a device stands idle for 48 hours, a reminder for a retrieval order is automatically generated in the dispatch. No more equipment standing unused at the customer for weeks.
Audit-proof runtime verification
Location, operating hours, and pickup are documented to the minute and tamper-proof. This prevents discussions with insurers or clerks.
Inspection deadlines without adhesive labels
Every measuring instrument has a digital twin with calibration and inspection intervals, expired devices are automatically locked. The inspection order is created before the instrument goes to the customer site.
Integration into your IT landscape
Open interfaces and direct connection to SAP, dispatch systems, and service management platforms. Automatic data flow into the systems you already use, without a parallel tool for your technicians.
Asset Tracking in the service business: This is how you benefit from our Track & Trace solution.
For each role, Asset Tracking offers a different added value. For all three roles applies: More transparency, less irritation, reliable data instead of gut feeling.
Branch Manager
"We keep buying new devices without knowing in the end which of them were really used productively."
- Cross-location real-time transparency over the entire device fleet
- Procurement decisions based on real utilization instead of perceived scarcity
- Eliminate device loss as a structural cost item
- Reliable data for insurance verification and disputed rental billing
The Dispatch
"Before I rent new devices, I need a quick overview of what is at the customer and no longer in use."
- See fleet availability in real-time without two phone calls for every decision
- Automatic pickup triggers when devices are unused at the customer
- Device-customer assignment without Excel and delivery note chaos
- Minute-accurate runtime verification as the basis for the customer invoice
The Technician
"I only know which devices are in my transporter, but not if the device is already on site."
- Locate tools and measuring instruments on foreign premises immediately
- Calibration and inspection status at a glance, without label chaos
- Tool-sharing between teams instead of driving empty to the depot
- Automatic documentation instead of paper lists after hours
This is how you make your tools visible at the push of a button with Asset Tracking.
From the drying device at the restoration customer to the special tool on the large construction site. With the help of Asset Tracking, you can find different devices at any time, benefit from automatic documentation, and reduce administrative effort.
Drying and dehumidification fleet
Devices in long-term use at the customer automatically send location and active operating hours. This forms the basis for undisputed rental billing and proactive retrieval as soon as the deployment is factually completed.
Tool and measuring device management
On factory premises, in chemical parks, or on large industrial sites: BLE infrastructure makes special tools and measuring instruments room-accurately locatable. Your teams share the equipment instead of reordering.
Equipment pools at OEM customers
With permanent presence on customer works, such as at automotive OEMs or chemical plants: Hybrid GPS and BLE solutions track equipment pools across the factory boundary.
Special tools in use
Large assemblies and plant construction sites require special equipment worth five to six figures. GPS tracking prevents loss, BLE localization accelerates work preparation at the deployment site.
Calibration and inspection deadlines
Measuring instruments with legally regulated inspection intervals receive a digital twin with calibration status and inspection history. Expired instruments are automatically locked for use.
Talk to us about your use case.
In 30 minutes, we will show you how Track & Trace can look like in your service business.
These companies already trust our Asset Tracking solution.
Leading companies rely on our Track & Trace solutions and feel a difference from day one.
Track tools and equipment even on-site at the customer?
Yes, it is possible! Download our PDF to learn all about real-time tracking of tools and equipment for companies with on-site services.
Häufige Fragen zu unseren Lösungen
Track & Trace for on-site services makes every tool, measuring instrument, and mobile deployment device visible throughout the entire deployment cycle: from the depot to the transporter to the customer site and back. Movement data, runtimes, and locations automatically flow into your dispatch and billing. Three pain points become one solution: stop loss, eliminate search time, document rental duration audit-proof. Devices generate the data themselves, not the technician after hours.
Track & Trace addresses the three structural loss sources in the service business: device loss on customer sites, unused fleet, and unenforceable rental billing. Typically, 30 to 40 percent of the fleet is unused at any given time at the customer or in the depot. Forgotten drying devices, measuring instruments, or special tools quickly add up to six-figure write-offs per branch. Rental duration disputes with insurers are structurally lost without runtime verification.
Our Track & Trace solution is not another planning tool but provides the real-time data basis that your existing dispatch and service management software currently lacks. Classic tools plan what should happen. Track & Trace shows what actually happens: which device is actively running at which customer, which has been idle for 48 hours, which tool is in the neighboring transporter. The data flows as events into your target systems instead of creating a parallel world.
The right localization technology depends on the device type and deployment location: GPS Asset Tracking for mobile large devices with autonomous cellular connectivity, Active RFID and BLE for tool and measuring instrument pools, RTLS for room-accurate localization on large customer campus areas. Drying devices and special containers are tracked via GPS, measuring instruments and tools via BLE tags.
Typical use cases range from the drying device at water damage to the measuring instrument on the large construction site. The most important scenarios include runtime verification for rental billing with insurers and experts, automatic pickup trigger after 48 hours without device runtime, cross-transporter tool-sharing between technician teams, room-accurate search on customer sites, and digital twin with calibration and inspection interval.
The audit-proof verification is created by minute-accurate recording of location, arrival and departure time, and active operating hours directly on the device. GPS-Tracker with runtime sensor technology distinguish active drying from mere standstill on the construction site. The data is recorded tamper-proof and exported as an attachment to the customer invoice. Discussions with insurers and experts about "plausible" runtimes end because the device itself documents when it was running.
Our Track & Trace solution can be integrated into dispatch, ERP, service management, and field service platforms via open REST-API and direct SAP connection. Geofence events trigger automatic bookings: device status changes to "in use" at the customer, "ready for pickup" after inactivity, "in depot" upon return. "Welcome Home" geofencing automatically resets the SAP status. Movement data flows as events into your target systems without creating a parallel world for dispatchers and technicians.
The IT requirements for SmartMakers Track & Trace solutions are deliberately low: GPS-Tracker operate autonomously via cellular and do not require customer-side infrastructure, BLE-Gateways connect via LAN or WLAN. An own IT project team is not required. SmartMakers provides hardware, platform, and SAP integration as a standard product. Your contribution is limited to the technical definition of geofences, device classes, and dispatch workflows as well as the integration of dispatch and billing systems.
Do you use Excel lists and phone calls to "locate" your equipment?
If you spend daily time manually maintaining outdated Excel lists and still have no overview, we have the solution for you. Get in touch and our experts will show you a solution approach for your use case.
